Free Shipping
Every Solmere product ships without an added shipping charge.
Solmere Delivery Standard
Shipping & Delivery
Thoughtful interiors deserve a delivery experience with the same sense of care. Solmere provides complimentary shipping on every order, a clear 3–5 business day delivery standard, around-the-clock customer support, and free returns or exchanges within 30 days.
Designed for ease
From sofas and beds to lighting, rugs, mirrors, tables, and decorative objects, our delivery process is organized to keep every stage understandable from order confirmation through arrival.
3–5 Business Days
Our standard delivery window is designed to keep arrival timing clear and concise.
24/7 Support
Customer support is available around the clock when you need help with an order.
30-Day Free Returns
Eligible purchases may be returned or exchanged free of charge within 30 days.
Chapter 01
A clear standard from order to arrival
Delivery should feel straightforward, especially when selecting meaningful pieces for your home. Our core shipping standards are intentionally simple: shipping is free, the expected delivery window is 3–5 business days, and support remains available throughout the process.
Business day delivery
Solmere orders are delivered within our standard 3–5 business day delivery window. Timing may be affected by circumstances outside normal carrier operations, but our support team remains available 24/7 whenever you need assistance understanding an order status.
A
Complimentary shipping
Shipping is included on every Solmere order, whether you are selecting a small decorative accent or a substantial furniture piece.
B
Order visibility
Keep your order confirmation available for reference. Shipping and delivery information associated with your purchase should be reviewed as it becomes available.
C
Support at every hour
Our customer support service operates 24/7, helping you address delivery questions without being limited to traditional business hours.
Chapter 02
The order journey, simplified
We organize the experience into a concise sequence so you can understand what to expect without navigating unnecessary steps or dense logistics language.
Confirmation
Your purchase begins with the order information submitted at checkout. Review the details carefully, including the delivery address and the items selected for your interior.
Order handling
Your order progresses toward shipment preparation. Furniture, lighting, textiles, and decorative pieces are handled according to the requirements of their size and format.
Delivery progress
Once an order is moving through the delivery network, keep relevant order information available so you can easily reference your purchase if support is needed.
Receive your piece
Inspect your delivery when it arrives and retain relevant packaging until you are comfortable that the piece is right for your space.
Furniture Delivery
Designed around pieces that shape a room
A sofa and a table do not move through a home in the same way as a vase or a lamp. Before your delivery arrives, taking a few thoughtful measurements can make the final stage smoother and protect both your new piece and your space.
Doorways
Check the width and height of primary entry points for larger furniture.
Hallways
Consider narrow passages, corners, staircases, and elevator dimensions.
Placement
Decide where larger pieces will live before arrival so the path can remain clear.
Packaging
Keep protective packaging until you have inspected the delivered item.
Chapter 03
A considered way to receive your order
A few simple checks at delivery can make it easier to identify concerns quickly and keep your options clear if you decide a piece should be returned or exchanged.
Clear the route
Create an unobstructed path from the entrance to the intended room. For larger pieces, move fragile decorative objects and check tight corners before arrival.
Review the delivery
Once your order is received, inspect the item and packaging with care. Confirm that the product corresponds with your order and review its condition.
Keep useful materials
Retain relevant order information and packaging until you are comfortable with your purchase. This can simplify the process if support is needed later.
Solmere Collection
Delivery across the home
Sofas
Accent Chairs
Beds
Nightstands
Dining Sets
Area Rugs
Table Lamps
Floor Lamps
Side & Coffee Tables
Vases
Mirrors
Candle Holders
30
Day Window
Space to reconsider
Living with a piece for the first time can change how it feels in a room. Solmere provides free returns and exchanges within 30 days so your final selection can feel considered rather than rushed.
01
Free returns
Eligible products may be returned within 30 days without an added return charge. Keep your order information available when requesting assistance.
02
Free exchanges
If a different product better suits your room, eligible purchases may also be exchanged within the same 30-day period.
03
Keep the item protected
Until you decide to keep the product, handle it carefully and retain useful packaging so a potential return or exchange can be managed more smoothly.
04
Support whenever needed
Customer support is available 24 hours a day, seven days a week for questions related to shipping, delivery, returns, and exchanges.
Support designed to stay accessible
Furniture purchases often involve measurements, delivery timing, room planning, and important details that are easier to resolve with responsive assistance. Solmere customer support remains available 24/7.
24 hours
Support is available throughout the day and night.
7 days
Assistance is available throughout the week, including weekends.
Order assistance
Get help with shipping, delivery, returns, exchanges, and order-related questions.
Delivery Notes
Frequently asked questions
Select a question to view the answer. Every item remains closed until you choose to open it.
Do you charge for shipping?
No. Solmere provides free shipping on all products.
How long does delivery take?
The Solmere delivery standard is 3–5 business days.
Is shipping free for larger furniture?
Yes. Solmere provides free shipping across the collection, including furniture and home decor.
Should I measure my doorway before ordering furniture?
Measuring doorways, hallways, staircases, elevators, and the intended placement area is recommended before purchasing larger furniture such as sofas, beds, and dining sets.
What should I do when my order arrives?
Inspect the product and packaging after delivery and confirm that the item matches your order. Keeping useful packaging and order information until you are satisfied with the purchase can also be helpful.
What if I decide the product is not right for my space?
Solmere offers free returns and exchanges within 30 days for eligible purchases.
Can I exchange an eligible item instead of returning it?
Yes. Eligible products may be exchanged free of charge within the 30-day return and exchange window.
When is customer support available?
Solmere customer support is available 24 hours a day, seven days a week.
Can support help with a delivery question?
Yes. Our support service can assist with shipping, delivery, returns, exchanges, and other order-related questions.
What information should I keep after ordering?
Keep your order confirmation and any shipping or delivery information associated with your purchase until the order has arrived and you are satisfied with it.
Does the 3–5 business day window include weekends?
The stated delivery period is measured in business days rather than calendar days.
Should I keep furniture packaging after delivery?
Keeping useful protective packaging until you have inspected your purchase can make the process easier if you later need assistance with a return or exchange.
Solmere Customer Care
Help is available whenever your order needs attention
Whether you are checking a delivery detail, planning for a larger furniture arrival, or arranging an eligible return or exchange, our support team is available 24/7.
Contact Solmere