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Free returns
Eligible returns are handled without a return shipping charge.
Solmere Customer Care
Returns Policy
Thoughtful interiors deserve thoughtful service. Solmere offers free returns and exchanges within 30 days, with clear guidance for furniture, lighting, rugs, and home accents.
Our goal is to make the return experience as considered as the pieces you bring into your home. This policy explains eligibility, return handling, exchanges, damaged deliveries, and the timing you can expect from our support team.
Furniture and decor selected for calm, layered interiors.
At a glance
A considered return experience
Solmere provides free returns and exchanges within 30 days for eligible purchases. If a piece does not feel right for your space, our customer care team can help you understand the next step, prepare the item for return, and keep you informed through the process.
Orders also ship free, and our standard delivery timeframe is 3–5 business days. Our support team is available 24/7 to help with return questions, delivery concerns, exchange requests, or issues noticed when your order arrives.
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Free exchanges
Exchange requests within the 30-day window can be coordinated with customer care.
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24/7 support
Help is available at any time for questions about eligibility, packaging, or next steps.
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Clear timing
Return and refund updates are communicated as your request moves through each stage.
Eligibility
What qualifies for a return
The return window begins when your order is delivered. Requests should be started within 30 days so our team can confirm the appropriate return or exchange path.
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Return within 30 days
Contact Solmere within 30 days of delivery to begin an eligible return or exchange. Starting the request within this period helps us confirm your order details and provide return instructions.
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Keep the item in returnable condition
Returned merchandise should be kept in substantially the same condition in which it was received. Please protect surfaces, upholstery, finishes, shades, glass, mirrors, hardware, and removable components while preparing the item for return.
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Retain packaging when practical
Original packaging can make a return safer, especially for furniture, mirrors, lamps, vases, and other fragile home pieces. If packaging is no longer available, customer care can advise on a suitable alternative before the item is handed off.
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Include the complete product
Please return all included parts, accessories, hardware, cushions, shades, removable components, and other pieces that arrived with the product. This helps prevent delays when the return is reviewed.
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Report delivery issues promptly
If an item arrives damaged, incomplete, or materially different from what you ordered, contact customer care as soon as possible. Photos of the product, packaging, shipping label, and affected area may help us review the issue efficiently.
A note for larger pieces
Sofas, beds, dining sets, large rugs, mirrors, and other oversized items may require coordinated return handling. Please begin with customer care before moving, repacking, or arranging independent shipping for a large item.
A straightforward process designed around furniture and home pieces.
Return process
From request to resolution
Begin with your order details and the reason for your request. From there, our team can guide packaging, return handling, exchange coordination, and the next update you should expect.
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Start the request
Contact customer care within 30 days of delivery and share your order information, the item you wish to return or exchange, and a short description of the reason.
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Receive return guidance
We will provide the applicable instructions for your item. Larger furniture, rugs, mirrors, and fragile decor may have handling steps specific to their size or material.
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Prepare the item
Protect the product and include all components. Use the original packaging when practical, or follow the alternative packing guidance provided by customer care.
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Complete the return handoff
Follow the return method provided by our team. For eligible returns, return shipping is free.
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Receive the resolution
Once the returned item is received and reviewed, the refund or exchange can move to completion. We will communicate if any additional information is needed.
Product-aware guidance
Returns for the home
Furniture and decor require different kinds of care in transit. The guidance below reflects the categories sold by Solmere and the practical details that can help protect each piece during a return.
Seating
Sofas
Protect upholstery, cushions, legs, hardware, and exposed frames. Large-item returns may require coordinated handling.
Seating
Accent Chairs
Keep removable cushions and hardware together, and protect upholstery or finished surfaces from abrasion.
Bedroom
Beds
Keep all rails, slats, panels, hardware, and packed components together. Large bed returns should be coordinated before transport.
Bedroom
Nightstands
Secure drawers and hardware, and protect corners, tops, and finished edges before return transit.
Dining
Dining Sets
Keep each coordinated piece and its hardware together. Tabletop and chair surfaces should be individually protected.
Textiles
Area Rugs
Keep rugs clean, dry, and securely rolled or folded according to the return guidance provided.
Lighting
Table Lamps
Protect shades, bases, sockets, cords, and fragile elements separately where appropriate.
Lighting
Floor Lamps
Secure poles, bases, shades, and fittings. Avoid pressure against delicate finishes during repacking.
Tables
Side & Coffee Tables
Protect tops, corners, glass, stone, and finished edges. Keep removable hardware and supports together.
Decor
Vases
Fragile decor should be cushioned carefully and kept free of moisture or residue before return.
Decor
Mirrors
Mirror glass, frames, corners, and hanging hardware require secure protection and careful handling.
Decor
Candle Holders
Return holders clean and intact, with delicate glass, ceramic, or metal details protected from impact.
Timing
What happens after you send it back
The return process includes transit, receipt, review, and final refund or exchange handling. Timing can vary by item size, return method, carrier movement, and the payment provider involved.
Return in transit
Transit timing depends on the return method provided for your item and the location from which it is returned.
Return received
Once the item arrives, it can be checked for the order information, included components, and the condition described in the return request.
Refund processed
Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time before the credit appears.
Exchange arranged
Exchange timing depends on the replacement item and its availability. Customer care will communicate the next step for an approved exchange.
Frequently asked questions
Return questions, answered clearly
Each answer is kept closed by default so the page stays calm and easy to scan.
How long do I have to request a return?
Solmere offers free returns and exchanges within 30 days of delivery. Begin your request during that period so customer care can confirm the applicable next steps.
Do I have to pay return shipping?
Eligible returns are free. Follow the return instructions provided by customer care rather than arranging an independent shipment.
Can I exchange an item instead of returning it?
Yes. Solmere provides free exchanges within the 30-day return window. Replacement timing depends on the product and availability.
What if my order arrives damaged?
Contact customer care as soon as possible. Photos of the item, affected area, packaging, and shipping label may help us review the issue and determine the appropriate resolution.
Should I keep the original packaging?
Keep it when practical, especially for larger or fragile pieces. Original packaging can make return handling safer. If you no longer have it, contact customer care before repacking the item.
How should I return a sofa, bed, or dining set?
Larger furniture may require coordinated handling. Begin with customer care before moving or shipping the item independently, and keep hardware, removable parts, cushions, panels, and other included components together.
When will I receive my refund?
After the return is received and reviewed, an approved refund is issued to the original payment method. Your bank or payment provider may take additional time to display the credit.
What information should I provide when I contact support?
Have your order information, the item name, and a brief description of the issue ready. If the item arrived damaged or incomplete, supporting photos can help us understand the situation more quickly.
Free Shipping
Every product ships free.
3–5 Business Days
Standard order delivery timeframe.
30-Day Returns
Free returns and exchanges within the eligible window.
24/7 Support
Customer care is available around the clock.
