24/7 Support
Client support is available around the clock for order, delivery, return, and product-related questions.
Solmere Client Services
Order Tracking
Follow your Solmere order from confirmation to arrival. Our delivery process is designed to keep every furniture and home décor purchase clear, considered, and easy to follow from the moment your order is placed.
Delivery Standard
All Solmere orders include complimentary shipping. Most orders are delivered within 3–5 business days after processing, with tracking information provided once your shipment is on its way.
01Shipment Assistance
Find the details connected to your purchase.
Enter the same order number and email address used at checkout. This page will prepare your shipment inquiry without displaying or inventing carrier information that has not been confirmed.
Order lookup
Your order number can be found in your Solmere order confirmation. Shipment tracking is normally included in the shipping confirmation sent after your order leaves our fulfillment process.
02The Delivery Journey
A considered path from our collection to your home.
From sofas and accent chairs to rugs, lighting, tables, mirrors, and decorative objects, Solmere orders are handled with a focus on clear communication and a smooth arrival experience.
At checkout
Your order is recorded using the contact and delivery information supplied during checkout.
After purchase
Keep your order confirmation email available. It includes the reference information most helpful when requesting order assistance.
In transit
Carrier events can include label creation, collection, regional sorting, local transit, out-for-delivery status, and final delivery.
Arrival
Inspect your order after delivery and retain the original packaging until you are satisfied with your purchase.
Solmere Service Standards
Thoughtful service before, during, and after delivery.
Free Shipping
Complimentary shipping is included on every Solmere product order within our supported delivery service.
Business Days
Our standard order delivery window is 3–5 business days after applicable processing and dispatch.
Free Returns
Eligible products may be returned or exchanged free of charge within 30 days in accordance with store policy.
Tracking Help
Common questions, clearly answered.
Tracking events are generated by the shipping carrier and can occasionally take time to appear after dispatch. Review the guidance here before requesting assistance.
Where can I find my order number?
Your order number is included in the confirmation sent to the email address used during checkout. Search your inbox for your Solmere order confirmation and keep that reference available if you need support.
When will I receive tracking information?
Tracking information is generally sent after your shipment has been prepared and accepted for transit. A carrier may require additional time to record the first scan after a tracking number is created.
Why does my tracking link show no movement yet?
Newly created shipment labels can appear before the carrier records the first physical scan. If your shipping confirmation was recently issued, allow time for the carrier tracking history to update.
How long does delivery normally take?
Solmere's standard delivery timeframe is 3–5 business days. Weekends, holidays, destination access, carrier operations, or exceptional transit conditions can affect the timing of individual deliveries.
Do I pay for shipping?
No. Solmere provides complimentary shipping on all products, including furniture, lighting, rugs, mirrors, tables, decorative accents, and other items offered through the store.
What should I do if my tracking says delivered but I cannot find the package?
Review the carrier delivery details, check entrances and secure receiving areas, and confirm whether another household member or building representative accepted the shipment. If the order is still unavailable, contact Solmere support with your order number and delivery details.
What if part of my order arrives separately?
Orders containing multiple furniture or décor items may occasionally travel in separate packages or shipments. Review every tracking reference included in your shipping communication before assuming an item is missing.
Can I return or exchange an item after delivery?
Eligible products can be returned or exchanged free of charge within 30 days. Keep your order information and original packaging available until you have inspected the item and confirmed that it suits your space.
Can support help me at any time?
Yes. Solmere provides 24/7 customer support for order tracking, delivery questions, returns, exchanges, and general assistance.
Personal Assistance
