Privacy Policy

We may collect information that you provide directly to us, information generated through your use of our website, and information received from service providers or other parties involved in supporting our store operations.

Contact and account information

• Name, billing address, shipping address, email address, and telephone number.
• Account credentials or account preferences if account functionality is available and used.
• Information you provide when communicating with customer support.

Order and transaction information

• Products viewed, selected, purchased, returned, exchanged, or otherwise associated with an order.
• Order number, purchase amount, shipping method, delivery status, and transaction history.
• Payment-related information necessary to complete a transaction, which may be processed by payment service providers rather than stored directly by Solmere.

Website and device information

• IP address, browser type, device type, operating system, language, and similar technical information.
• Pages viewed, links selected, approximate interaction timing, referral source, and website navigation activity.
• Cookie identifiers, analytics identifiers, and comparable online technologies where used.

Communications and preferences

We may retain records of communications with you, including questions about sofas, accent chairs, beds, nightstands, dining sets, rugs, lighting, tables, mirrors, vases, candle holders, orders, shipping, returns, exchanges, or other store matters.

Information may come from several sources depending on how you interact with Solmere.

• Directly from you: when you place an order, complete a form, communicate with us, request support, or provide information for delivery, returns, or exchanges.
• Automatically through the website: through browser, device, cookie, analytics, and similar technologies.
• From transaction and service providers: such as payment processors, ecommerce infrastructure providers, shipping providers, fraud-prevention services, customer support systems, analytics providers, and marketing technology providers.
• From advertising or referral sources: when permitted and where a campaign, referral, or advertising platform provides information about how a visitor reached or interacted with our website.

Information received from another provider may be subject to that provider's own privacy practices as well as the terms governing its relationship with Solmere.

We may use personal information for business and operational purposes connected with providing the Solmere shopping experience.

• To process orders and payments and to provide transaction confirmations.
• To arrange shipping, delivery, returns, exchanges, and other order-related services.
• To provide 24/7 customer support and respond to questions or requests.
• To maintain, troubleshoot, secure, and improve our website and related systems.
• To detect, investigate, or help prevent fraud, misuse, security incidents, or unauthorized activity.
• To remember preferences and improve website navigation and customer experience.
• To measure website traffic, campaign effectiveness, and general business performance.
• To send service messages, order communications, and other necessary notices.
• To send promotional communications where permitted and subject to applicable choices.
• To meet legal, tax, accounting, recordkeeping, compliance, or dispute-resolution obligations.

We may also use information in an aggregated or de-identified form where it no longer reasonably identifies an individual, subject to applicable law.

We may disclose information to service providers and other parties when reasonably necessary to operate the store, deliver products, process transactions, support customers, protect the business, or comply with applicable requirements.

• Ecommerce and hosting providers: to operate the online storefront and related infrastructure.
• Payment processors: to authorize and process purchases and manage transaction-related services.
• Shipping and logistics providers: to prepare, route, track, and deliver orders.
• Customer support providers: to respond to inquiries and maintain communication records.
• Analytics and technology providers: to understand website performance and improve functionality.
• Marketing and advertising providers: where used to deliver, measure, or improve marketing communications or advertising.
• Professional advisers: such as legal, accounting, insurance, compliance, or consulting professionals where reasonably necessary.
• Authorities or other parties: when disclosure is required by law, legal process, valid governmental request, or reasonably necessary to protect rights, safety, or security.

Information may also be transferred in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable legal requirements.

Our website may use cookies, pixels, tags, local storage, analytics tools, and similar technologies to support essential store functions, remember preferences, understand website use, assess performance, and support marketing activities.

Typical technology categories

• Essential technologies: support functions such as navigation, security, checkout, shopping cart behavior, and order processing.
• Preference technologies: may remember selections or settings that improve continuity across visits.
• Analytics technologies: help us understand how visitors use the website and where performance can be improved.
• Advertising technologies: may help measure campaigns, limit repetition, or support more relevant advertising where such technologies are used.

Browser and device settings may allow you to block or remove certain cookies. Restricting essential technologies may affect website functionality, including features necessary for shopping or checkout.

Solmere may use information to communicate about products, editorial content, promotions, store updates, or other marketing when permitted. Marketing communications may be informed by interactions with our website, previous purchases, or information supplied when subscribing to communications.

You can use the unsubscribe option included in promotional email communications where available. Even after opting out of promotional messages, we may still send non-promotional communications that are reasonably necessary for orders, customer service, security, account administration, returns, exchanges, or other transactions.

Depending on the technologies used and the privacy law that applies to you, certain advertising-related disclosures of online identifiers may be treated as a form of sale, sharing, targeted advertising, or cross-context behavioral advertising. Where applicable, you may have rights to request an opt-out.

Retention

We retain personal information for periods reasonably necessary to fulfill the purposes described in this policy, maintain business and transaction records, provide support, resolve disputes, enforce agreements, prevent fraud, and satisfy applicable legal, accounting, tax, or compliance requirements.

Retention periods can vary according to the type of information, the nature of the relationship, operational needs, legal obligations, and whether information is required in connection with an active inquiry, transaction, return, dispute, or security matter.

Security

We use administrative, technical, and organizational measures intended to help protect personal information. However, no method of internet transmission, electronic storage, or digital security can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of any account credentials associated with your use of the website and for notifying us if you believe your account or information may have been accessed without authorization.

Depending on where you live and the law that applies, you may have rights concerning personal information associated with you. These rights are not identical in every jurisdiction and may be subject to exceptions.

• Request access to certain personal information we maintain about you.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information.
• Request a copy of certain information in a portable format where applicable.
• Opt out of certain targeted advertising, sale, or sharing activities where applicable.
• Withdraw consent where processing is based on consent and withdrawal is legally available.
• Appeal certain decisions concerning a privacy request where applicable.
• Receive equal service and treatment when exercising legally protected privacy rights.

We may need to verify your identity before completing certain requests. If an authorized agent submits a request on your behalf, additional information may be required to confirm the agent's authority and your identity where permitted by law.

To submit a privacy-related request, use the Solmere contact page or the support information provided below. Please include sufficient detail for us to understand the request without sending sensitive information that is not necessary.

Children

Solmere's website is intended for a general shopping audience and is not directed to children. We do not intend to knowingly collect personal information from children in a manner prohibited by applicable law.

External websites and services

Our website may contain links to or integrate with third-party websites, payment services, shipping services, social platforms, or other external technologies. Their privacy practices are governed by their own policies, and Solmere's Privacy Policy does not control information handled independently by those third parties.

Changes to this policy

We may revise this Privacy Policy periodically to reflect changes in our business, website, services, operational practices, technologies, or applicable requirements. When updates are made, the revised policy may identify a new effective or last-updated date.

We encourage visitors to review this page periodically for the current version of our privacy practices.