Help Center

After checkout, use the order confirmation you received as your reference. If you need help locating order details, have your order number and checkout email ready when you reach Solmere support.

Contact support as soon as possible with the order number and the exact change you need. We will review whether fulfillment has progressed far enough to limit changes.

Contact support promptly with your order number. Cancellation availability depends on the order status at the time your request is reviewed.

Keep your order number, checkout email, delivery address, product name, and any relevant photos available. These details help us review your request efficiently.

You may place an order for another recipient when the checkout and delivery information are accurate. Confirm that the recipient can receive larger furniture or decor packages when applicable.

Contact support as soon as possible. Address changes may be limited once an order is processed or transferred to a carrier.

Furniture and decor can require different packaging methods. Items may be prepared or transported separately, so portions of an order can arrive at different times.

Check the email address used at checkout and review spam or filtered folders. If you still cannot locate it, contact Solmere support with your name and purchase details.

Shipping is free on all Solmere products under our standard store policy.

Our standard delivery estimate is 3–5 business days. Carrier conditions, address accuracy, and access requirements can affect the final delivery timing.

Business days generally refer to Monday through Friday, excluding applicable holidays. Carrier operations may vary.

Measure doorways, hallways, stair turns, elevators, and the intended room. Clear a safe path before the shipment arrives.

Check the outer packaging for visible damage and inspect the item as soon as practical. Keep packaging and take clear photos if anything appears damaged or incomplete.

Carrier scans can occasionally update after movement has already occurred. If the delivery estimate has passed or the status appears unusual, contact support with your order number.

Yes. Multi-piece sets or orders containing different product types may be packaged separately, which can lead to separate deliveries.

Check the delivery area, household members, building staff, and any safe-location note first. If the package remains missing, contact support with the order details.

Solmere offers free returns and exchanges within 30 days, subject to the item being eligible under the store policy.

Yes. Eligible returns and exchanges within the 30-day window are provided without a return-shipping charge under our store policy.

Contact Solmere support with your order number, the item you want to return or exchange, and the reason for the request. Photos may help when the request involves damage or condition.

Keep the packaging until you have inspected the item and are satisfied with the order. Original packaging can make a return or exchange easier to handle safely.

Document the package and item with clear photos, keep all packaging, and contact support promptly so the issue can be reviewed.

Keep the item and packaging in their received condition and contact support with your order number and clear photos of the product and labels.

Use the delivery of your order as the practical reference point for reviewing return timing unless support advises otherwise for your specific case.

Contact support with the original order details and the product you would prefer. We will explain the available exchange path for the specific order.

Measure the sofa footprint, doorway width and height, hallway width, stair turns, elevator dimensions, and the final placement zone. Include room for circulation and side tables.

Compare overall width, seat height, arm height, and depth with nearby furniture. Keep enough open floor area for comfortable movement around the chair.

Confirm the mattress size, frame dimensions, room footprint, walkway clearance, and all access points from the exterior door to the bedroom.

Allow enough room for chairs to pull back without blocking major paths. The exact clearance depends on chair depth, room shape, and how people move through the space.

Choose proportions that feel balanced with the seating area and leave comfortable reach and circulation space. Avoid crowding the sofa edge or primary walkway.

A nightstand is usually most useful when its top is close to the mattress surface height and drawers or doors can open without obstruction.

Prioritize essential pieces, preserve the main walking route, and compare furniture depth rather than focusing only on width.

Yes. A simple floor plan with wall lengths, doors, windows, and fixed features can help you compare product footprints before purchase.

Consider the height and width of the table, nearby seating, and the amount of light needed. The lamp should feel proportionate without overwhelming the surface.

Place it where it provides useful light while keeping the base and cord out of primary walking paths. Maintain clearance from curtains and other textiles.

Use a rug large enough to visually connect the main furniture pieces. In many rooms, letting key furniture legs rest on the rug creates a more anchored composition.

Dust with a soft cloth and use suitable glass-cleaning methods without saturating edges or frame materials. Confirm mounting hardware remains secure.

Use a stable vase and a protective pad or coaster when moisture or condensation could affect the furniture finish.

Place candle holders on a stable, heat-safe surface and keep flames away from furniture, curtains, rugs, children, and pets. Never leave a burning candle unattended.

Rotate items when practical and limit prolonged direct sunlight, especially for textiles and finishes that can change with UV exposure.

Start with the product-specific care guidance when available, test any cleaning method in a discreet area, and avoid harsh chemicals unless the material instructions allow them.

Solmere provides 24/7 customer support for order, delivery, return, exchange, and product questions.

Include your name, order number, checkout email, product name, and a concise description of what you need. Add clear photos when condition or damage is relevant.

Use the single Contact link in this Help Center, or use the support email and phone number shown in the support panel and footer.

The support email is support@solmere.lat.

The support phone number is 805-453-7723.

Solmere lists its address as 3833 Dominion Ct, Albany, GA 31721, United States.

Yes. Support can help you review practical considerations such as dimensions, room fit, delivery preparation, and product-category questions.

Gather the order number and relevant details, then contact support directly. Clear information helps the team understand the issue without unnecessary back-and-forth.